"Operations is an area where a small effective change can have a significant positive influence on corporate objectives such as profit."

TQM - Total Quality Management

Operations are an integral part of the Customer Processes of a Process-Centered organizational structure. The Anderson Group offers services to provide assistance to any of the ten associated decisions needed as a contribution to a company's strategy:

Product: To help lead research and engineering in designing and producing products and services with outstanding quality and inherent customer value.

Quality Management: To attain quality standards consistent with global markets that include Benchmarking, JIT and Taguchi concepts of continuous improvement and the seven tools of Total Quality Management: Check Sheets, Scatter Diagrams, Cause and Effect Diagrams, Pareto Charts, Flow Diagrams, Histograms and Statistical Process Control.

Process: To determine and design the production process and equipment for the product/service developed as presented above in the Product description. The implementation of these services is presented in more detail in the Engineering and Communications sections.

Location: To help locate, design and build economical processes and facilities.

Layout: To help establish the work methods and effectiveness of the product/service implementation.

Human Resources: To help provide feedback systems to stable employment, rewarding jobs and a well designed method of awarding employee contributions. Implement and possibly teach a management style to insure current and future success - The Matrix Grid Management Style.

Supply-Chain Management: To promote cooperation with suppliers and sub contractors to develop innovative products and stable, effective and efficient sources of supply. To extend the Supply-Chain practices to Process-Centered operations via Eliyahu M. Goldratt's "The Goal" acclaimed drum-buffer-rope technique.

Inventory: To achieve low investment in inventory consistent with high customer service and facility utilization. Techniques include Eliyahu M. Goldratt's, father of the Theory of Constraints (TOC) as presented in his acclaimed work "The Goal," approach to optimize inventory levels and project scheduling.

Scheduling: To achieve high levels (TOC) of throughput and timely customer delivery.

Maintenance: To insure preventive maintenance and prompt repair are implemented to achieve high facility utilization.

 

For more information on the above, please contact us.